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This is the Frequently Asked Questions page.
In addition, we will periodically be adding tips and workarounds.
How can I tell what version of SEDCAD4 I am
currently running?
Open your SEDCAD4 program, and pull down the Help>>About
SEDCAD4 screen. Your Build Number and Serial Number will be shown
there. You can check the current Build Number by going to the
Updates page.
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My version is not the same as the latest version
on this web site. How do I update my installation(s)?
Go to the
Update page,
Download the SEDCAD4 file and extract it to your computer. Most users
will want to overwrite the older "sedcad4.exe" file on the installation
folder, typically c:/sedcad4/. (You can save the file for future
installations or just refer back to this web site.)
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I have a new computer that does not
have a Parallel Port for the older style hardware lock I received years ago.
What can I do?
The
lack of a parallel port is common on new computers, especially laptops, and
adapters do not work. We do have a USB key that you can swap your "old"
parallel key for. The cost is $85 per key plus $8 shipping and includes an
updated CD. Your old parallel key(s) need to be returned to us. USB keys are
by far the preferred style on new machines.
To
order swapped key(s), please do one of the following:
1 (fastest turnaround):
Fax to (866) 865-3738
a. your Credit Card details (card number, name on card, expiration date, CVV security code (required),
billing address)
b. a note stating that the parallel key(s) is(are) in the mail (and how
many).
c. your SEDCAD4 Serial Number (on the CD sticker)
d. shipping address if it's different from the credit card billing address.
Or 2:
Send the parallel key(s) with a check for $85 each plus $8 shipping in
the mail (also include $5.10 tax for each key shipping to Kentucky),
including the SEDCAD4 Serial Number and shipping address to
Civil Software Design, LLC
PO Box706
Ames, IA 50010
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I have lost my lock! It may or may
not have been stolen. What can I do?
This is
very unfortunate! But when a lock is lost, misplaced, stolen, etc.,
the copyright on the software is considered the same as losing a book -- if
you lost a book and still wanted/needed it, you would buy a new one. The
lock is the only way to ensure that each license is authorized, and is
equivalent to "a book".
Our
policy regarding lost locks is that you will need to purchase an additional
copy on your existing license. You will get the price break/credit for
having previously purchased one or more copies on the license. Since
licenses cannot be split, all copies on a license will be under the single
license. This means that if the lost lock is found, then you have the right
to use all of the copies you have licensed.
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My hardware lock was damaged and no
longer works. What can I do?
Sometimes the Parallel style locks get
damaged from power surges or environmental problems, or sometimes a lock
might just have been in the "wrong place at the wrong time" and been
destroyed. As long as you have the malfunctioning lock or it's pieces
and can return it, you can "swap" for a new key for $85 plus shipping.
See the instructions for swapping keys above.
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What can I do to avoid having to
enter my Serial Number every time I run SEDCAD4?
SEDCAD4 uses the Windows registry to store values between runs. In order to
maintain values between runs, you will need to create read/write privileges
to users for the SEDCAD4 portion of the windows registry. Then the user(s)
will not be asked for the serial number, company info, "recent" files and
storm info, etc. each time. You will need to edit the SEDCAD4 portion (only)
of the Windows Registry to allow read/write access:
1. run the Registry Editor (regedt32.exe -- found in WinNT\System32
subfolder)
Type Start>>Run...>>regedt32 in the "Open" window
2. access "HKEY_LOCAL_MACHINE\Software\Civil Software Design" key
3. With the "Civil Software Design" parent key highlighted, click
Permissions on the Security menu
4. change Type of Access to Full Control (for users) -- "this key and
all subkeys"
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How many machines can I load
SEDCAD4 on to?
SEDCAD4 is distributed with a USB hardware key for each copy you purchase.
The software can be loaded on any number of machines, and they are not site
specific -- e.g. you can load a copy at work, home and/or on a laptop if you
want. The hardware key allows access to run the program, so the maximum
number of copies you can run at any one time depends on the number of keys
you have.
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I have downloaded the new
version, but SEDCAD4 does not recognize the hardware lock. What should I do?
Download and run the Sentinel Installer
(from the Updates page). Be sure to RESTART your computer after
running this program. If you continue to have problems, please contact
us.
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My business partner and I are
going our separate ways and we had purchased 2 copies on our license. We are
each going to work for other companies. Can we each take one of the copies of
SEDCAD4 with us?
Absolutely not. Only one of you
will be able to keep the license for all copies.
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Our company has been acquired by another, and we now
have a new name. How do we change the licensing information?
Simply write or email us with the old company
information, new company information, and the SEDCAD4 Serial Number.
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